Ratings & Reviews

Overall Rating

4
(25 reviews)
84% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

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Resident Reviews

submitted by Mallory C. - |Recommended: YesWe love it here — My brother I moved in about a month ago and are enjoying it. The grounds are nice, and the leasing office staff has been wonderful to work with- especially Joey We like the layout of our apartment, and the huge closets are awesome. So far, so good
response from property -Hey Mallory! Thank you for the amazing review! We are very excited to hear you're enjoying your experience here at Dogwood Creek. Just let our office staff know if you need anything, we'd be happy to assist!!
submitted by Rachial A. - |Recommended: NoComplaints not fixed — I have called over night during the day on weekends of my downstairs neighbors blasting there music entertainment center extremely loud Monday through Sunday every night while I have kids that go to school but can’t sleep because it’s loud I called the number for officer several times and left message and I don’t get a call back nor does he come Called office just to be told they will fix it Guess what it’s not fixed I’m 5 months pregnant snd I can’t sleep nor my kids because of this. Fix the PROBLEM
response from property -Hi Rachiel, We are terribly sorry to hear about your experience with your neighbor. We do our very best to attempt to resolve these issues in a timely manner. If there is anything we can do for the time being, please give our office staff a call at 901-854-8822. -Dogwood Creek Staff
submitted by Joey C. - |Recommended: YesNice community, clean and well kept. — What you would expect in Collierville.
response from property -Hey Joey! WOW, thanks so much for all 5 stars!! Collierville living is the best living, especially here at Dogwood Creek! -Dogwood Creek Staff
submitted by Thomas R. - |Recommended: YesGreat place — So far, superb.
response from property -Dear Thomas, Thank you so much for your review! We strive to make sure our residents are very happy while living here at Dogwood Creek! -Dogwood Creek Staff
submitted by Anna T. - |Recommended: NoMediocre — Noise level between apartments is horrible. Noise lights from Houston Levee are terrible at night. Continued roach infestation despite pest control and roach bombs. Appliances frequently need to be fixed. Price is not worth the amenities. Can't wait to move out.
response from property -Dear Anna, We hate to hear about your experience here at Dogwood Creek. We do everything we can for our residents to live comfortably. Please let us know if there's anything we can do to help this matter. -Dogwood Creek Staff
submitted by Halyna H. - |Recommended: YesGreat staff and location — We have a 3 bedroom apartment. It is spacious which is great Overall apartments and appliances in them are old, which makes living here harder, especially the old electric stove. The materials used flooring, wall paint, etc. is very cheap and falls apart easily. The walls are fairly thin, and the floors are uneven and squeaky in some places I feel bad for our downstairs neighbors . Our floorpan specifically lacks closet storage - there is no linens closet, and the master bathroom is tiny. The staff is wonderful, and will do their absolute best to help. You can tell, however, the apartments are run by a big management company and decisions are made from the top.
response from property -Hi Halyna, We are sorry to hear about your dissatisfaction with our appliances/materials. With Dogwood Creek being built in 1997, our appliances are unfortunately going to be more aged. Regarding your concern on space throughout the apartment, each floorplan has something different to offer. We are unhappy to learn the apartment you moved into does not meet your standards, there is always the option to transfer into something more suitable for you! The staff here would be glad to help with any and all issue you may have. Give us a call if there is anything we can do, thank you for your recommended review Halyna. Sincerely, Dogwood Creek Staff
submitted by Andres T. - |Recommended: YesThis place is the best — I have had a great experience living here so far, The staff is amazing, the ResidentPortal app is amazing The community, neighbors, gym, everything it has to offer is amazing
response from property -Hi Andres, We are extremely excited to hear about your great experience here at Dogwood Creek! We appreciate your kind words and hope you continue to enjoy everything we have to offer. If you ever need anything, please give our office a call, thank you! Sincerely, Dogwood Creek Staff
submitted by Melody D. - |Recommended: YesNew Tenant — Just recently moved here. The resident staff Beth and Joey are great They are very professional and they are always on top of what is needed to help their residents feel welcome.
response from property -Melody, Thank you for the awesome 5-star review! We are so glad to hear that you are enjoying your time at Dogwood Creek!
submitted by Lauren R. - |Recommended: YesReview — It is a descent apartment but could improve in some areas. You can feel pretty safe here. It is a very quiet complex. I would reccomend these apartments for someone that is looking for a safe and reasonable place to live at.
response from property -Hi Lauren, We would love to make your experience at Dogwood Creek 5-stars! Please reach out to the leasing office so we can further improve your experience at our community. We look forward to hearing from you!
submitted by James M. - |Recommended: NoThe Property Staff — Find another place to live...They didn't follow up on the paper that I filled out on move-in. It took a few months to do simple things like Window Screens, Touch up on the paint because they painted around the the the shower bracket when it was obvious the bracket was too low. The Office Staff wanted me to fix it. My Apartment was flooded because they didn't hook up the external water. They just let it dangle so the Property Office had a firm come out and wet-vac it for 3 days. I complained that a window came down too fast and it needed a catch. They sent out a maintenance crew 2 times before they figured out that a professional needed to fix it. And now telling me they sent out a notice December 17th, 2020 that they were shutting down their online portal which I checked and they did not send out a notice. So my online payment was accepted but sent to a another account. They want me to correct this. I guess they finally found the money but it was 20.88 short because they made an error and I got charged a service fee twice. I like the apartment and the Maintenance Staff. It is the Property Staff that I have a problem with.
response from property -Hi James, We are terribly sorry to hear about your experiences with the staff here at Dogwood Creek. We do everything we can to make sure our residents are comfortable and happy. There are unfortunate circumstances that occur and we do our absolute best to try to fix what issues may arise in a timely manner. If there is anything we can do to make this matter better, please give us a call and we would be glad to help. Sincerely, Dogwood Creek Staff

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